What is a telehealth session? How do I set one up?

A telehealth session is simply a counselling session conducted by phone or videoconference. Our practitioners have experience using the software and hardware involved. We can’t set up your equipment and software, but we can make sure that things are working properly on our end.

A reliable internet connection (can be mobile, but a video session may use a lot of data – check your plan), so broadband is recommended.

A quiet room where you will not be interrupted. Just like a session at our rooms, we recommend you turn your phone off unless that’s the device you’re using.

A headphone or earphone set with a microphone. You can use your computer’s speakers and microphone, but we find that this configuration sometimes leads to people talking louder than normal and depending on who is around, might make your session a bit less private than you’d like.

Some of our practitioners use platforms like Skype or zoom.us which mean that you may have to install an app or download software to connect with them. Our psychologists’ personal pages show what kind of telehealth services they offer and which platforms they use. If you need them to explain any details just call them directly on the numbers on their page. Note that most of our practitioners work part-time and all are busy at this time, so please be patient – we make take a day or two to return your call.

You can make an appointment in the normal way by calling our landline, emailing us or using one of the contact forms on our website. Some practitioners will have a direct link for making a telehealth appointment with them on their webpage.

Our psychologists will all be taking steps to ensure as usual that your health information is secure and your privacy and the confidentiality of your sessions is respected. The ethical guidelines and privacy principles that govern in-person sessions are the same ones that apply to these telehealth sessions.