No. Under Stage 3 restrictions, we are seeing clients only in telehealth sessions (via videoconference or phone). (Updated April 21 to take into account current Victorian and Commonwealth Government instructions). When Stage 2 restrictions are re-introduced, the following measures will be taken to continue to protect you, our practitioners and the general community.

What we are doing to prevent COVID-19 transmission

Our staff have been instructed to follow these safety measures to reduce contamination:

  • Cease physical contact between staff and between staff and clients
  • Each hour, wipe with disinfectant, door handles and the EFTPOS machine
  • Routinely use disinfectant spray and wipes to clean pens, pencils, whiteboard markers, tissue boxes, light switches and tables and desks.
  • Ask clients not to touch any door handles or light switches
  • Stop using the tablets for collecting data from clients
  • Increase the frequency of cleaning the bathroom and kitchen area

The number of people coming through our premises is quite low – about 20 per day, so safer than many other places you might routinely visit such as shops, cafés and most workplaces.

What you can do during Stage 2 restrictions

You can help to keep you, us and the community safe by following the government recommendations on social distancing, hand-washing, avoiding touching your face and sneezing or coughing into a tissue that you immediately dispose of.

We would also appreciate your cooperation in:
  • cancelling your appointment if you are unwell, and especially if you have early symptoms of cold or flu such as:
    • high temperature
    • shortness of breath
    • cough
    • runny or blocked nose
    • sore throat
  • likewise cancelling if someone in your household or with whom you come into regular or prolonged contact shows these signs or has recently returned from or through a country experiencing a COVID-19 epidemic, or if that person is being tested or has been tested for COVID-19, or is self-isolating. Cancellation fees will be waived in these situations during the crisis.
  • not touching door handles, light switches or any devices or objects that you don’t absolutely need to
  • using the plastic cups for drinking water that we are providing. Please don’t touch the water jug, the practitioner will pour the water for you. Ideally, bring your own water bottle. We are also for the duration of this crisis, no longer providing hot drinks. When you are finished with the water cup or if you have brought a takeaway hot drink, please dispose of the cup in the bin in the counselling room or the bin marked ‘Waste’ in the kitchen.

Please go to our contact form to arrange a telehealth consultation.