ACT of Living counsellors and psychologists have returned to face to face counselling. You can find out if your chosen counsellor or psychologist has returned to in person counselling by phoning or emailing them directly – contact details are on their webpages.

While Victoria emerges from lockdown, it is more important than ever to take care of your mental health. In person counselling is the best way to do that. We have taken additional steps to protect your physical health when you attend in-person counselling at 203 High St, Northcote.

Until at least the end of March 2021, telehealth sessions (by video or phone) will also be rebated by Medicare. If you are making a decision about attending in-person sessions, it will be helpful to know about safety measures we have taken and our expectations of you to ensure your attendance is safe and as convenient as possible.

  • We have introduced completely contactless billing and are no longer processing physical cards (Medicare or payment) through an EFTPOS terminal. You can read more about our new system here.
  • We have staggered appointment times, so there are 10-15 minute gaps between each practitioner’s start and finish times. This minimises any contact between you and other clients.
  • We require you to be temperature-tested on entry and to wear a mask in all areas of the practice except the counselling room.
  • Counselling rooms are disinfected between sessions.
  • Drinks are provided only in disposable cups. We prefer that you bring your ow water bottle or cup.
  • We also require you to hand sanitise on entry.
  • We cannot accommodate friends, family members or companions in the waiting room during your session, and there is a maximum capacity of 3 people, including the counsellor, in any of the counselling rooms. People attending together must be from the same household (e.g. child, partner, housemate).
  • Maximum occupancy at any time is 10 people which will usually include 3 counsellors and 1 reception staff member. Because of this restriction, we recommend you arrive as close as possible to the start time of your session. It may not be possible to admit you to the reception area if your arrival coincides with the arrival or departure of other clients.
  • Obviously, if you have flu-like or cold symptoms, have been or suspect you have been in contact with a possible COVID case, or are awaiting results of a COVID-19 test, or need to isolate for any other reason, please do not attend. Your counsellor will be able to provide a telehealth session if these criteria apply to you.

We look forward to seeing you either at 203 High Street, or wherever you are via telehealth. To make an appointment call us, or fill in our contact form and we’ll be in touch shortly.