Commonly asked questions
Our team here at Psychology Service will be more than glad to be of assistance when it comes to helping you find ways to solve your concerns. However, we do understand that acknowledging you need help can be frightening and dreadful, as of course there’s no way to tell for certain how long therapy would take for you to make your concerns more manageable. This situation can put you in an uncomfortable position especially if you know you’d have to approach a psychological service before actually getting help – and if this is your first time, we understand that you may have questions about what we do and the services we’re offering. This page would hopefully give you the answers you need.
When you hear the term “psychologist” or “therapist,” you might be thinking of someone asking you to lie down on a couch as they write notes on their clipboard. This is a popular image of psychologists popularized by pop culture, but this isn’t the only thing that psychologists do for their clients. When we say “psychologist,” we pertain to a person professionally-trained and certified to provide psychological assistance to clients ailed by a wide variety of conditions that range from mild issues to serious matters. Our psychologists here at Act of Living aren’t only university-trained, but also experienced and equipped with the right skill-sets to deal with various psychological issues.
If you’ve ever had anyone in your life encourage you to “get help” for your particular life issues, or if you feel as though you need assistance when it comes to dealing with a particular aspect of your life, then perhaps you’re looking for therapy and/or counselling. When we say counselling, this is the professional service psychologists offer that is designed to help you or other people deal with issues and concerns in life that may be affecting them emotionally or mentally. Unlike simply giving advice, counselling allows psychologists to prescribe particular methods, techniques, strategies, and systems that are specifically designed to deal with concerns on mental and emotional health.
We all have different experiences in life – and regardless of how some mental health concerns and conditions affect people similarly, the way these make an impact to our overall mental health and life in general may differ significantly. As such, knowing if you should get counselling isn’t always a matter of people telling you to “get help,” or when someone like a guidance counselor encourages you to do so. Most of the time, the best time to get counselling is when you, yourself, feel as though life’s issues are becoming too much to handle, or if you feel as though there’s something you can do to make a significant and positive change to some aspect of your life. It’s a decision that is primarily based on your situation, and as such you’re really the best person to decide if you need counselling.
All counselling sessions you do with Act of Living will be private and exclusive only to you and to your psychologist. As our psychologists and therapists are accredited and licensed, we make sure all correspondence between you and them are kept confidential. Data pertaining to your sessions will only be accessed in order to help create better ways of helping you deal with your life worries and concerns. The only exception to this is if your information is specifically requested by the courts, or if you yourself request for this data because of reasons such as job applications.
For your first session, you should expect this to be something that will help you and your therapist zero in on your particular concern or issue. This means your psychologist will more or less begin the session by asking you things that are happening in your life and your particular predicament. How much you’ll open up about your issue is up to you, and from this session, your psychologist should be able to plot out a basic overview of the approach you may need to take throughout the course of your sessions in order to get the kind of results you need and desire. Your first session is extremely important, as this allows both you and your therapist to identify parts of your problem that might need focus, and this also lets you start being comfortable with your therapist.
As much as we’d feel sad seeing you go, you are allowed to cancel your sessions with our team and your psychologist. Do clarify with our customer service representatives regarding the specifics of your cancellation of our service. However, do remember that our team will always be here should you want to start seeing us again, as we understand that our customers also tend to exit their sessions because of a wide variety of reasons. Our doors will always be open to accommodate you and help you find the best solutions in order to solve your particular concerns.
Yes, over 80% of people who see a counsellor experience improvement, and generally fewer than 10% will be worse off after effective counselling. At The ACT of Living we measure the outcome achieved for each client and publish our aggregate effectiveness.
We mainly use Acceptance and Commitment Therapy, but we are trained in other methods such as humanistic and existential counselling, cognitive-behavior therapy, solution-focused therapy, functional analytic psychotherapy, positive psychology, motivational interviewing and more.
See the fee and rebate details for each practitioner by clicking on the ‘Practitioners’ menu above and choosing the practitioner you’re interested in.
That depends on many factors. Most people achieve a significant benefit by around 6-10 sessions. The average client who achieves any improvement with us does so in around nine sessions. This varies a lot though from one client to the next.
To understand more about our approach to counselling and therapy email or call us today!